Managing passwords for Viewer accounts

Viewer accounts are often created for checking in guests.

We know this is a time sensitive operation, and it can slow things down if a Viewer forgets their password (especially if they’ve not got access to their emails or  have time to request a new password).

To speed things up, you can generate a temporary password reset page for them.

Here's how it’s done:

  • In the Users section, find the Viewer you’d like to generate a new password for.
  • Click on the "Manage user" link on the right of their name.
  • In the pop-up window, click on the "Generate password reset page" button.

  • Clicking on the button will create a temporary Password Reset page (that will expire after 4 hours), and a new button to reach the page.
  • Share this page with the Viewer so they can simply and quickly change their password and regain access to the application.

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